Shipping policy
Where We Ship
We currently ship within the United States only. We don't ship internationally yet. Join the waitlist at vessra.com and we'll let you know when that changes.
Shipping Cost
Shipping is free on every subscription order, and on any order of $75 or more. With one product, that covers every order we sell today.
Processing Time
Orders ship within 24 to 48 hours of being placed. Orders placed after 2pm Pacific, or on weekends and holidays, start processing the next business day.
Subscription renewals ship on your renewal date. You'll get an email a few days before each renewal so you can skip, pause, or adjust before it ships.
Delivery Time
Once your order ships, delivery takes 1 to 6 business days depending on where you are in the US. Delivery times are estimates, not guarantees. Carrier delays, weather, and events outside our control can add time, and we can't be responsible for those delays.
You'll receive a tracking number by email as soon as your order leaves the warehouse.
When Your Order Arrives
VESSRA is a powder in a resealable bag. Store it in a cool, dry place away from direct sunlight. It doesn't need refrigeration.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, is missing items, or isn't what you ordered, email support@vessra.com within 7 days of delivery. Include your order number and a photo if you can. We'll send a replacement or issue a full refund, whichever you prefer.
Lost Packages
If tracking shows your package as delivered but you can't find it, check with neighbors and your building's mail area first, then email us within 7 days of the delivery date. If it doesn't turn up, we'll make it right.
Once we hand your order to the carrier, title and risk of loss pass to you, as described in our Terms of Service. In practice, we'll still work with you to sort out a lost package.
Changing or Cancelling an Order
Email support@vessra.com as soon as possible. If your order hasn't shipped yet, we can update the address or cancel it. Once it's with the carrier, we can't redirect it, but the damaged-or-incorrect process above still applies if anything goes wrong.
Returns
VESSRA is a consumable food product, so we can't accept physical returns. If it isn't working for you, our 60-day guarantee covers a full refund on your first order with no return required. See our Refund Policy for details.
Questions
Email support@vessra.com. We respond within 24 hours.